How do I pause SLA for incident if we change status to Awaiting Vendor? I know its in a Business Rule but not 100 percent sure what script I need to put in for it to work. Please advise..
Thanks,
John
How do I pause SLA for incident if we change status to Awaiting Vendor? I know its in a Business Rule but not 100 percent sure what script I need to put in for it to work. Please advise..
Thanks,
John